Colgate University Libraries
Head of Borrowing Services and Assessment

Reporting to the University Librarian and serving on the senior management team, the department head provides vision and strategic leadership for Borrowing Services, which makes Colgate’s extraordinary print and digital collections available to all who need them and helps Colgate's patrons obtain publications necessary for their research.  Such work requires the incumbent to works closely with and support the Borrowing Services Manager, who is responsible for overseeing day-to-day operations of the department (circulation, reserves, interlibrary loan/CNY, LASR, and stacks maintenance), and to lead an experienced staff in a collegial fashion to rethink traditional practices, priorities, and evolving user needs including the distribution of responsibilities among positions using data-driven decision-making and based on emerging best practices.  The individual works with department heads and stakeholders to make recommendations regarding public and collection space utilization and serves as the campus copyright resource person and liaison to general counsel in matters of library copyright compliance.  The incumbent leads the libraries' Assessment Committee and assessment activities.  This includes oversight and, working in collaboration with library administrators and managers, coordination of library statistical data collection across all library departments that informs standard library and institutional surveys based on statistical standards (e.g. NISO, ARL, ACRL, and the Oberlin Group’s ACRL/Counting Opinions benchmarking tool) also used for internal management purposes.  This person provides significant support for the libraries' research and instruction services, serving as a liaison to academic departments, providing reference and research consultation services and teaching library information literacy instruction sessions.  The department head supports the University Librarian in vetting new ideas, initiatives, and strategic plans.



Borrowing Services (30%)

  • Provides strategic leadership for circulation, interlibrary loan, collaborative resource sharing, print and electronic reserves, the automated storage and retrieval system (LASR), and stacks maintenance.
  • Works closely with and supervises the Borrowing Services Manager; attends regular departmental meetings.
  • Advises the University Librarian regarding the libraries participation in resource sharing partnerships, e.g. IDS and CNY.
  • Serves on and works with the Libraries Management Team to enhance communication, cooperation.  Supports the Library and University mission, goals and objectives through developing borrowing service team goals. Contributes to the development and fulfillment of long-term library strategic directions with particular attention to their effects on users.
  • Partners with the Head of Research and Instruction to ensure excellent public service, assesses the effectiveness of the department’s services using statistical analysis of service data and revises policies and procedures accordingly.
  • Serves as the university’s primary resource and advisor on issues pertaining to copyright (including the potential for violations and the potential for assertive use of materials), fair use, author’s rights, and related issues.
  • Participates with the University Librarian and others in the development of Case-Geyer building and security policies.
  • Resolves user problems and handles sensitive departmental communications as referred by the Borrowing Services Manager.
  • Oversees planning for collection organization, growth, and distribution and transfer of print material between general access shelving and LASR.
  • Monitors department budget and writes annual report.
  • Continues the library’s exploration and implementation of new approaches to access, resource sharing, and outreach services.

Library Statistical Data and Assessment (20%)

  • Support the University Librarian and work closely with the Administrative Assistant to the University Librarian and department heads to coordinate and compile the data collected by the library departments and reported to the university and to surveys conducted on behalf of government, higher education, and library organizations.
  • Insure that data collected adequately describes the operations of the Libraries and that the assessment of the data fully demonstrates how resources are used wisely for the benefit of the community served.
  • Work with library department managers to map internal data collected to annual surveys as well as to define internal data needed for departmental and/or library management; create annual statistical report for the Libraries.
  • Responsible for gathering, analyzing and reporting the statistical usage data for all digital resources in consultation with Head of Collection Management.
  • Coordinate the Colgate Libraries’ participation in the annual ACRL Survey data along with creating a benchmarked subset through ACRLMetrics managed by Counting Opinions and insure annual subscription is renewed.
  • Work with Colgate Institutional Research and Budget offices to provide annual statistics for institutional surveys (e.g. IPEDS).
  • Chairs Library Assessment Committee to advise the Library administration on the prioritizing, planning and implementation of assessment activities. The committee shares in accountability for the success of the assessment program and evaluates its effectiveness in supporting the Library’s mission and strategic directions

Research and Instruction Support: (35%)

Serve as liaison librarian to assigned academic departments

  • Engage faculty and students in dialogue about disciplinary research practices and curricular information needs, as well as best practices in developing information literacy among students
  • Participate in library collection management and assessment activities, in order to develop collections that meet current and future user needs
  • Seek opportunities to collaborate and establish partnerships in order to support student success

Provide general reference service and individual research consultations by appointment across all disciplines for the Colgate University community as well as members of the general public. Weekly shifts plus 1-2 Sunday afternoon and evenings per semester.

In liaison areas, design and carry out strategic and pedagogically appropriate instruction for library users through a variety of methods:

  • Apply knowledge of learning theory, instructional design, and assessment practices to deliver effective instructional experiences for students, interns, and others
  • Engage faculty in planning, developing, and assessing information literacy instruction
  • Practice reflective teaching through use of instructional improvement tools (such as peer evaluation)
  • Develop web-based guides, tutorials, or other instructional resources

General (5%)

  • Keep current on trends related to current services and processes and recommends new practices including innovative uses of technology in pedagogy and resource sharing.

In addition to specific jobs responsibilities, all library faculty (10%):

  1. Participate in the faculty liaison program in order to promote and sustain a cooperative and consultative relationship between the library and academic departments.
  2. Work cooperatively and in partnership with the Head of Collection Development and faculty in assigned departments to develop and manage the collection.
  3. Participate in library faculty governance.
  4. Participate in University governance and/or serves the University in other ways as appropriate.
  5. Demonstrate an active commitment to the library profession as described in the Library Faculty Handbook


It is expected that all Colgate University Libraries faculty and staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These are: patron focus; collaboration; effective team skills; creative problem solving; continuous learning; and a commitment to inclusion.


  • Master's Degree from an ALA-accredited library school or program
  • Strong organizational skills and written and oral communication skills
  • Ability to work independently and as part of a team in a dynamic environment
  • Strong service orientation with the ability to interact positively with students, faculty, and the public.


  •  At least five years post-graduate school experience in library public services
  • Two years of direct supervision of support and/or professional staff. 
  • Experience with one or more aspects of borrowing services, e.g. circulation, reserves, resource sharing, automated storage and retrieval systems (ASRS) and stacks maintenance.
  • Knowledge of and experience with copyright law in the academic setting.
  • Experience with library statistical standards, data, tools and assessment
  • Experience providing reference services
  • Experience with classroom instruction or training
  • Experience leading teams and fostering collaborative relationships.
  • Experience with liaison work in academic libraries
  • Evidence of managing multiple projects or priorities
  • Experience working in an academic library.

Additional information about Colgate University, the Colgate Libraries, and the full job description can be found at

Application instructions can be found at  Candidates will need to upload a letter of application, curriculum vita, and provide email addresses for three references, including current supervisor.  Candidates should address in their letter of application how they meet the required qualifications. Official transcripts will be required of candidates selected for an on-campus interview.


Colgate strives to be a community supportive of diverse perspectives and identities. Candidates should describe how they have or would propose to work in a diverse environment.


Review of application materials will begin on August 14, 2017  and continue until the position is filled. Applicants with dual-career considerations can find postings of other employment opportunities at Colgate and at other institutions of higher education in upstate New York at


It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation and gender identity and expression, genetic information, victims of domestic violence and stalking, familial status, and all other categories covered by law. Colgate University is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.